Welcome to the official Knowledge Base for Le Prestige Barber Shop, located in Orlando, Florida. This document provides clear guidance for team members, support staff, and clients on the services, policies, tools, and procedures of the business.
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### 1. **About Le Prestige Barber Shop**
Le Prestige Barber Shop is a premium grooming destination in Orlando, offering expert haircuts, fades, beard trims, and shaves for men and boys. Our mission is to provide top-tier grooming services in a clean, professional, and welcoming environment.
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### 2. **Services Overview**
#### Haircuts
* Skin Fade (Low, Mid, High)
* Taper Fade
* Scissor Cut / Classic Cut
* Kids’ Haircuts
#### Beard & Grooming
* Beard Trim
* Razor Line-Up
* Hot Towel Shave
* Beard Sculpting
#### Add-Ons
* Eyebrow Shape-Up
* Scalp Massage
* Custom Design / Hair Art
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### 3. **Business Hours & Location**
**Address:** \[Insert Street Address], Orlando, FL
**Phone:** \[Insert Phone Number]
**Email:** \[Insert Email Address]
**Hours:**
* Mon–Sat: 10:00 AM – 8:00 PM
* Sun: 11:00 AM – 6:00 PM
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### 4. **Booking & Walk-Ins**
* Appointments can be booked through our website at \[Insert Booking URL].
* Walk-ins are welcome, but subject to availability.
* Clients may choose their preferred barber during online booking.
* Reminder notifications are sent 24 hours before the appointment.
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### 5. **Cancellation & Late Policy**
* Cancellations must be made at least 4 hours prior to the appointment.
* Late arrivals beyond 10 minutes may be rescheduled at the barber’s discretion.
* No-shows will be charged a cancellation fee if a card was placed on file.
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### 6. **Cleanliness & Sanitation**
* All tools and stations are sanitized after each client.
* Barbers wear gloves and masks upon request.
* The shop is cleaned and disinfected daily.
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### 7. **Payments & Pricing**
* Payments accepted: Cash, Credit/Debit, Apple Pay, Google Pay.
* Tipping is appreciated and can be done via card or cash.
* A full list of services and pricing is available on the Services page.
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### 8. **Customer Service**
* We welcome feedback via our website or Google Reviews.
* Complaints or issues are handled discreetly and resolved professionally.
* Satisfaction is our priority — if a client is unhappy, a complimentary touch-up may be offered.
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### 9. **Google My Business Optimization**
To improve our visibility on Google:
* Encourage happy customers to leave 5-star reviews.
* Regularly update GMB with photos, posts, and special offers.
* Keep hours, services, and business info accurate.
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### 10. **Social Media & Marketing**
* Instagram: \[@leprestigebarbershop]
* Facebook: \[facebook.com/leprestigebarbershop]
* Weekly posts include fresh cuts, behind-the-scenes, and promos.
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### 11. **Team Culture & Conduct**
* Barbers must maintain a professional, clean appearance.
* Respect all clients regardless of background or style.
* Be punctual, respectful, and skilled — every cut represents our brand.
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### 12. **FAQ (For Clients)**
* **Do you accept walk-ins?** Yes, but appointments are encouraged.
* **What’s the best way to book?** Online via our website.
* **Do you cut children’s hair?** Yes, we do.
* **Do you sell grooming products?** Yes, in-store only.
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For questions not covered here, contact the shop manager or visit \[Insert Website URL].
**Updated:** June 2025